Infants can be quite vocal about their hunger, and we understand the urgency of delivering their nourishment promptly. Hence, our products are shipped directly from Europe to your doorstep, typically arriving within an average of 3 business days.

🇺🇸 & 🇨🇦 = average of 3 business days

🌏 = average of 5 business days

Each package is meticulously assembled in Germany and dispatched to its respective destination countries. Consequently, delivery costs are contingent on your specific country:

🇺🇸 & 🇨🇦 = Enjoy Free Shipping on orders over $149 (otherwise $35)

🌏 = Benefit from Free Shipping on orders over $249 (otherwise $65)

If your baby has a bad reaction to a formula you've purchased from us, we will do everything we can to help you find the right option for your little one. Our team of formula experts will work with you to determine the formula that best meets your baby's needs. We encourage our customers to get in touch with us if they need assistance. Unfortunately, Organic Formula.com is excluded from the right to return. As we guarantee that our product is authentic and comes directly from the manufacturer, we cannot take returns, even if they are unopened. We do not restock the formula once it has left our warehouse. This provides security to our customers that the product they receive is authentic and not a counterfeit formula.

The likelihood of incurring additional fees from customs is minimal; however, it's important to note that customs policies differ significantly from one country to another. Shipments outside the EU may be subject to import taxes, customs duties, and associated fees.

We recommend opting for our specially designed Starter Kits, tailored to provide approximately a two-month supply of formula.

The quantity needed depends on your baby's appetite, and here's a general benchmark: On average, infants typically require 2.5 ounces of formula per pound per day. For instance, an average 8-pound newborn may need around 20 ounces of formula daily.

Babies typically feed based on their hunger cues, and their appetites can vary. Moreover, each baby's nutritional requirements fluctuate from day to day and month to month. By adhering to the feeding guidelines outlined on each box and regularly consulting with your baby's doctor, you can ensure your baby's nutritional needs are met.

Similar to other perishable goods imported from overseas, our formula shipments undergo a customs clearing process, which may involve passing through an X-ray machine. It's important to note that the scanning process does not cause any harm to the product.

As per the FDA, "There are no known adverse effects from eating food, drinking beverages, using medicine, or applying cosmetics that have been irradiated by a cabinet X-ray system used for security screening." Given that all imported goods are subject to screening, stringent safety protocols are implemented to guarantee that perishable products passing through X-ray inspection systems remain safe for consumption.

Researchers from Sapienza University of Rome's food chemistry department conducted a 2015 study to assess the impact of high temperatures in storage facilities on the stability of powdered infant formula. The study involved storing 30 formula samples at varying temperatures and monitoring them for a year. The findings highlighted specific scenarios in which the quality of baby formula could be compromised due to improper storage:

1. Exposure to unusually high temperatures (e.g., 55°C or 131°F) for a period exceeding two weeks.

2. Prolonged storage beyond the expiration date.

3. Opening of the original packaging.

Even when stored at relatively warm temperatures (e.g., 40°C or 104°F), powdered formulas demonstrated "good stability of the analyzed products." The researchers concluded that an extended period of storage under extreme and unusual heat conditions, such as 55°C (131°F), would be required for the fats and oils in infant formula to become susceptible to autoxidation (spontaneous oxidation) and initiate breakdown.

For further details, you can refer to the study at this link: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5224537/

At Organic formula shop, our team is dedicated to ensuring that every product leaving our warehouse meets the highest standards. However, we acknowledge that occasional damage may occur during transit with our courier. If you encounter such an issue, we kindly request you to verify the condition of the product and, if possible, include a photo. Please send this information to service@organicbabyfood24.com for prompt assistance. Your cooperation allows us to address any concerns and uphold our commitment to quality

The European Food Safety Authority immediately disseminates recalls. There are currently no formula recalls for HiPP, Holle, and Lebenswert formulas (we are constantly checking for you and wory closely with certified distributors who would let us know if there were any recalls! Furthermore, we have not heard anything from our customers or the large European formula feeding community we are a part of.